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FAQ
  -  FAQ
orders, delivery & returns

In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us.

credit & payments

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.

It’s fast, easy & secure.

gift certificate & registry

Savvy gems gift certification and registry.

shipping information

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

other questions

Contact us at savvgems.com

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